Frequently Asked Questions
In the following sections, you will find answers to questions we are frequently asked.
The questions are organized by category to simplify your search.
Accounts
- How do I register
Pricing and credits
Tournaments
Consult tournaments
Teams
Accounts
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- How to register as an organization?
- Click on the link Register or in the banner at the top of the page. Select "organization" and fill the form.
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- How to register as a coach?
- Click on the link Register or in the banner at the top of the page. Select "participant" and fill the form.
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- How do I register as a user?
- Users are created from an organizer account.
Pricing and credits
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- How do I obtain credits?
- When you are logged into your account, click Buy credits, drag the bar to select the desired amount of credits, choose your payment method and submit your form.
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- What are credits?
- The credits allow you to approve teams that wish to participate in your tournament and publish the tournament online.
Options Table
Options | With credits | Without credits |
Tournament creation | ||
Tournament publishing | ||
Teams creation | ||
Teams approval | ||
Show schedules |
Tournaments
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- How to check free tournaments?
- Search the tournament in the search bar, or click directly on one of the tournaments listed in the tournaments added or consulted on the home page. Once you have selected a tournament, you will have access to information, schedule, ranking, statistics and fields.
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- How to create a tournament?
- Login to your account and click . Complete the form and submit.
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- How do tournaments status work?
- At any time, you can see the bar or the window status of your tournament. They show the status of your tournament and allow you to control them.
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- What are alerts in my tournament?
- Alerts tell you, in three levels, the tasks you have yet to complete for your tournament: Mandatory, Secondary and Optional.
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- How to copy an existing tournament to a new?
- Go to the Settings menu and choose "Copy tournament". Choose a tournament source, select the information you wish to copy and click .
Consult tournaments
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- How to create news for my tournament?
- Go to the Settings menu and choose "News". Click on . Enter the subject, message and if needed a file. Then click
Consult tournaments
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- How do I send emails to teams?
- Go to the Settings menu and choose "Teams". Enter the subject, message and if needed a file. Choose the teams with which you want to communicate by checking. Then click
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- How to swap two teams?
- Go to the Settings menu and choose "Follow-up". Select the team to replace and the one that will replace it. Then click